Return policy Fortamoto.com
We understand all too well that sometimes you’re not completely happy with your purchase. Can’t you pull your helmet over your head, or is it quite the opposite and can you spin the helmet around your head? Did you buy a pair of trousers that are slightly too tight? Does the colour of your motorcycle jacket curse with your motorcycle or is it simply uncomfortable? We don’t care what the reason is: at Fortamoto.com we’re not difficult.
30 days returns
Instead of the legal 14 days, Fortamoto.com gives you 30 days to return your order! You may return your order within 30 days without stating your reason. The product must of course be unused, equipped with all the original stickers, tags, labels and packaging.
Exchanging or returning is very straightforward:
- Circle the product to be returned on packing slip
- Tick the applicable box on the rear of the packing slip, stating if you want to return or exchange the product.
- Send the package, including the shipping invoice and with sufficient postage stamps, to the following address:
TEL: + 31 20 214 9680
We will process the return shipment as soon as we receive it. We will verify whether the product has been used or damaged. After this we will send you the desired product as quickly as possible, or we will return your payment within 5 working days.
In the case of a warranty issue always contact us first via the contact form or by calling us at +31 20 214 9680. When we state that this is indeed a warranty issue, please send the product (sufficiently wrapped in a protective packing material) to the address stated above. Please include a short and clear description of the complaint. When we receive the product we will resolve the issue as quickly as possible.