Customer service

Everything about our service

You will find the most important answers to your questions by looking directly at one of the topics below:

Other Frequently Asked Questions

Do you need help? Read or frequently asked questions.

Are all helmets ECE approved?

Nearly all of our motorcycle helmets have been ECE certified for use on the European public roads. A couple of helmets aren’t ECE approved, they have a DOT certification. This is basically the American version of the ECE certifications. If a helmet does not have the ECE approval, it is explicitly stated on the concerning page.

How do I make a fitting appointment?

If you would like to come to our store in Amsterdam, The Netherlands to try something on, then it is best to make an appointment with us. This way, we can make sure that your desired product is ready for you. To make an appointment simply go to the ‘check out’ page after placing the desired product(s) into your shopping cart, choose the option ‘Store pickup in Amsterdam’. We will then make sure that your product is ordered, if necessary. A fitting appointment is completely free, no strings attached!

How can I cancel or change my order?

If you wish to change or cancel your order, please send an e-mail to service@fortamoto.com.

How can I determine my size?

Every product page contains a special size chart, which will give you a good indication of which size you would need for that specific product. If you’re not entirely sure how a motorcycle helmet should fit, then maybe you could take a look on our YouTube channel for more information. For general size determining please look at our Size charts.

What are your opening hours?

The store in Amsterdam, The Netherlands is open from 10am – 18pm on Monday to Friday. On Saturday the store is open from 10am – 17pm.

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